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I hereby consent to collection and processing of my data for availing this loan and relevant services in the manner described in the notice here
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NOTICE AND REQUEST FOR CONSENT
HDFC Bank Limited ("Bank" or "us" or "we") respects your privacy and is committed to protecting your personal data.
This notice and request for consent ("Notice") will inform you about how the Bank proposes to collect, handle, store, use, disclose and transfer ("Process") your personal data in connection with the [loan product] and related services you request from the Bank ("Requested Product").
1. Categories of Personal Data: We may Process the following types of your personal data:
Categories
Personal Identification Details
Contact Details
Financial Information and related information
Related / Associated Individual Information
Online Activity Information
Communication Data
Derivative Data
Note: We may collect your personal data directly from you, from our affiliates or third parties such as our vendors credit information companies, regulators or governmental authorities who may have your personal data, or from publicly accessible sources.
2. Purposes of Processing of Personal Data: We Process your personal data for the following purposes:
Purpose
Details & Use Cases
Verification and authentication
Compliance with legal and regulatory requirements
Continued Eligibility / Creditworthiness Assessment
Provision of Requested Product
Recovery and Repayment
Customer Support
Fraud Detection
Note: We may undertake the above mentioned activities either ourselves or through our affiliates or third parties such as vendors, service providers, other regulated entities such as credit information companies and KYC registration and authentication service agencies, etc., in accordance with our internal policies and applicable law.
3. Data Sharing: We may disclose and transfer your personal data to the following entities for the following purposes:
Entity
Regulatory and Statutory Authorities (Entities: Reserve Bank of India (RBI), Income Tax Department, and other government agencies)
Credit Bureaus and Rating Agencies (CIBIL, Experian, Equifax, CRIF Highmark, and similar credit reporting agencies)
Collection Agencies
Service Providers and Technology Partners (IT service providers, payment gateways, and cloud storage)
Legal and Advisory Professionals (Law firms, auditors, and consultants)
Contact Verification Agencies
Fraud Prevention Agencies (Fraud detection systems and risk assessment service providers)
Courts and Dispute Resolution Forums
Payment aggregators, payment gateways, payment systems
Note: In certain cases, these entities, which receive your personal data from us may also be legally required to give you a notice regarding their Processing of your personal data and request for your consent before they Process the same. We encourage you to read their privacy notices and contact them if you have any questions regarding how they Process your personal data.
4. Your Rights
Under the DPDPA, you have the right to:
a. Access, update and review your personal data.
b. Correct inaccuracies in your personal data.
c. Request erasure of your personal data.
d. Nominate another individual who can exercise your rights in case of your incapacity.
e. Raise grievances.
To exercise your rights, please contact us at [privacy@hdfc.bank.in].
5. Consent Withdrawal:
You have the right to withdraw your consent at any time by accessing Consent Connect.
Please note that our Processing of your personal data before you withdraw your consent will not be impacted. You should also be aware that if you withdraw your consent for us to Process your personal data for some of the purposes we have mentioned in this Privacy Notice, we may not be able to continue offering you the Requested Product. This could mean that the terms and conditions applicable to discontinuation or closure of your Requested Product will become applicable. Specifically, such withdrawal of your consent and consequent discontinuation / closure of the Requested Product could also lead to consequent obligations / charges as are applicable as per the terms and conditions of such Requested Product or loss of benefits. Illustratively, in the context of a savings account, this may include cessation of any standing instructions and discontinuation of linked services such as debit card, UPI, net banking, and EMI payments.
Accordingly, we encourage you to review the terms and conditions applicable to the Requested Product to understand the consequences of withdrawal of your consent in respect of Processing of your personal data and the resultant discontinuation / closure of the same.
6. Grievances: If you believe that you have any concerns regarding how we Process your personal data, you have the right to let us know your grievances. Please contact us at the details provided under 'Contact Information' below to register your concerns.
Contact Information:
Name of DPO: Rahul Rajendra Prasad
Contact details: Privacy@hdfc.bank.in
If you are not satisfied with the resolution of your grievance, you may make a complaint to the Data Protection Board of India.
7. By providing your consent by ticking the checkbox, you acknowledge and agree to the following:
(a) That you have read and understood the contents of this Notice and consent to the Processing of your personal data as described here.
(b) That you give your consent voluntarily, without any coercion or influence from the Bank or any other person.
(c) That you will provide and ensure that the Bank maintains accurate, updated, complete and consistent personal data.
(d) The Bank may Process your personal data for certain other purposes without your consent, where the law allows us to do so such as enforcement of a legal claim against you or for the Bank to make regulatory disclosures.
For more details about how we Process your personal data for various purposes, your rights under the law, and our privacy practices, please read our Privacy Policy.
You can read this consent statement in your preferred local language by clicking here.
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I hereby consent to processing of my Data for sending me personalized offers on other products and services of HDFC Bank, its affiliates, and partners through Call, SMS, WhatsApp, Email or other channels in the manner described in the notice here
This notice and request for consent ("Notice") will inform you about how the Bank proposes to collect, handle, store, use, disclose and transfer ("Process") your personal data in connection with ("Other Products").
1. Other Products – Other Product(s)” shall mean all products, services and/ or businesses:
(a) Of the Bank e.g. Current Bank Account, Saving Bank Account, Cards, Deposits, Forex, Investments, Loans, Trading Accounts, Wallet Services etc.
(b) Of subsidiaries, affiliates, associates or group companies of Bank (collectively, "Affiliates");
(c) Of entities which the Bank or Affiliates offer, distribute, resell, refer or where the Bank or Affiliates act as agent
2. Categories of Personal Data: We may Process the following types of your personal data:
Financial Information
Biometric Information
Fingerprint (if you choose to enable it)
Note: We may collect your personal data directly from you, from our affiliates or third parties such as our vendors, credit information companies, regulators or governmental authorities who may have your personal data, or from publicly accessible sources.
3. Purposes of Processing of Personal Data: We may Process your personal data for the following purposes:
Relevant products and services communication
Eligibility Assessment
Enforcement of rights
4. Third-Party Sharing: We may disclose or transfer your personal data to the following entities for the following purposes:
5. Your Rights
6. Consent Withdrawal:
You have the right to withdraw your consent at any time by accessing Consent Connect .
7. Grievances: If you believe that you have any concerns regarding how we Process your personal data, you have the right to let us know your grievances. Please contact us at the details provided under 'Contact Information' below to register your concerns.
8. By providing your consent by ticking the checkbox, you acknowledge and agree to the following:
For more details about how we Process your personal data for various purposes, your rights under the law, and our privacy practices, please read our Privacy Policy .
I have read, understood, and hereby accept the Privacy Policy of HDFC Bank Ltd. I/we hereby give the consent in relation to Requested Products.
I/we hereby give the consent in relation to Requested Products.
I authorize HDFC Bank and its representatives to Call, SMS, WhatsApp or any other channel regarding other products. This consent overrides my registration for DNC/NDNC. I/we hereby give the consent in relation to Other Products. (Please note this tick is voluntary).
I/we hereby give the consent in relation to Other Products. (Please note this tick is voluntary)
CONSENT
In this Consent the following capitalized terms shall have the meanings assigned to them hereunder:
“Data” shall mean all personal data, sensitive personal data or information, transactional data, Derivative Data, any other information, etc., in relation to me/us, including the following including in relation to past Products:
(a) know your customer (KYC)/anti money laundering (AML) data;
(b) information submitted while making any application or request to the Bank for any Product;
(c) any transactional data generated during the relationship or as a result of any transaction, statements, entries, logs, in relation thereto;
(d) any information obtained/received by the Bank from any other source;
(e) any Derivative Data.
“Derivative Data” shall mean any credit scores, credit information, behavioural projections, profiling, analytical results, reports (prepared by the Bank internally or other persons) including through any algorithms, analytics, software, automations, profiling etc., and whether such derivative is from the information collected from me/us or in combination with any other information sourced from any other person, database or source whether by the Bank or other persons. The process of arriving at and generation of such Derivative Data involving or through any of the above sub-processes/methods, shall be referred to as “Derivation”.
“Specified Purposes” shall collectively mean, credit assessment, risk assessment, risk analysis, obtaining credit information reports, scores, scrubs, fraud checks, fraud detections, fraud prevention, detecting and preventing crime including crime/ terror funding, detecting malpractices or discrepant documents or information, prevention of misuse, assessment of credit worthiness, financial standing, due diligence, background check, physical and other inspections, verifications, obtaining any reports for any of the above, KYC/ AML checks, customer service, monitoring, collections, default detection, default prevention, default investigation, recovery, any legal proceedings, actions, enquiries, investigations, pursuing any remedies, enforcing rights, reporting including credit reporting, KYC reporting, default reporting, filing, perfections etc., whether any of these are undertaken internally or through any credit information company, bureau, service provider, consultant, vendor, agent, fintech entity, co-brand entity/partner, distributor, selling/ marketing agent, any partner, other player/ intermediary in any ecosystem of which the Bank is a part, TPAP (for whom the Bank acts as PSP bank), collaborator, co-lender, co-originator, merchant, aggregator, lead generator, sourcing entity, client, customer or other person with whom the Bank have a tie-up or contract for any products or services, person or through a combination of multiple options. Each of such credit information company, bureau, service provider, consultant, vendor, agent, fintech entity, co-brand entity/partner, person, and their respective service providers, consultants, vendors, etc is referred to as a “Processing Entity”.
“Product(s)” shall mean products, services and/or businesses of the Bank/ of subsidiaries/ affiliates, or where the Bank/ its subsidiaries/ affiliates distribute, refer or act as agent or act as a sponsor bank or a PSP bank etc. in relation to any products or services (including where the initiation of any transaction is not directly with the Bank but is with a relevant Processing Entity like in case of a UPI transfer through a TPAP where the account is not with the Bank but it is a PSP bank), whether the Bank is in direct relationship or indirect relationship through any other intermediary/ entity, vis-à-vis me/us, as also if I/we are an authorised signatory or authorised person or representative of a non-individual applicant/ customer/ user of any services, whether direct or indirect.
The Products, which have been applied/ requested by or availed by, me/us (including where the initiation of any transaction is not directly with the Bank but is with a relevant Processing Entity like in case of a UPI transfer through a TPAP where my/our account is not with the Bank but the Bank is a PSP bank), shall be referred to as “Requested Products”, and the Products (including any future products or services) other than the Requested Products, shall be referred to as “Other Products”.
I have read, understood and hereby accept the Privacy Policy of the Bank (available at www.hdfc.bank.in).
I/we authorize the Processing Entities to process, use, store, retain, share with the Bank or the other Processing Entities or collect from Bank, any other Processing Entities or other databases, sources, persons/entities, the Data or any part thereof, for any of the aforesaid consented purposes.
For the aforesaid consents, authorizations and purposes covered above, it shall be deemed that I/we have furnished all the Data separately under this consent.
I/we agree that the aforesaid consents/ authorizations for the aforesaid purposes shall survive beyond the validity of such application/ tenure of the Product/ consummation of any transaction.
The consents given or denied under this document do not limit any other consents obtained or given.
I/we hereby authorize HDFC Bank Limited (“Bank” which which expression shall be deemed to include its successors and assigns) to:
process, use, store, retain, share with Processing Entities or collect from any Processing Entities or other databases, sources, persons/entities, the Data or any part thereof, for any of the Specified Purposes:
For conveying to, displaying or communicating with, marketing, selling, cross-selling to me/us, by the Bank internally or externally, any Products and for such purpose for assessing your credit worthiness or your eligibility through such means as feasible and for such activity sharing the Data with/ receive from third parties, including through or on the Bank’s apps/ platforms, any other channel(s) of the Bank, TPAP, service providers, agents, or otherwise through notifications, emails or other means of communications, whether online or offline or telecommunications, the availability or eligibility or offer, whether in principle or otherwise, of any of the Other Products, and for this purpose all authorisations mentioned in (i) to (iii) of 3 (a) above in relation thereto.
For full details read our Terms & Conditions and Privacy Policy
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