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Privacy Notice
HDFC Bank Limited ("Bank" or "us" or "we") is committed to protecting your personal data.
This privacy notice ("Privacy Notice") explains how your personal data will be collected, handled, stored, used, shared, disclosed and transferred ("Process" or "Processing" or "Processed") in connection with credit cards including corporate credit cards, co-branded credit cards, commercial credit cards, purchase cards, etc., and related services you request from the Bank ("Requested Product").
1. Categories of Personal Data: We may Process the following types of your personal data:
Categories
Personal Identification Details
Contact Details
Financial Information and related information
Related / Associated Individual Information
Online Activity Information
Communication Data
Derivative Data
Note: We may collect your personal data directly from you, from our affiliates or third parties such as our vendors credit information companies, regulators or governmental authorities who may have your personal data, or from publicly accessible sources.
2. Purposes of Processing of Personal Data: We Process your personal data for the following purposes:
Purpose
Details & Use Cases
Verification and authentication
Compliance with legal and regulatory requirements
Continued Eligibility / Creditworthiness Assessment
Provision of Requested Product
Recovery and Repayment
Enforcement of rights
Customer Support
Fraud Detection
Note: We may undertake the abovementioned activities either ourselves or through our affiliates or third parties such as vendors, service providers, other regulated entities such as credit information companies and KYC registration and authentication service agencies, etc., in accordance with our internal policies and applicable law.
3. Data Sharing: We may disclose and transfer your personal data to the following entities for the following purposes:
Entity
Regulatory and Statutory Authorities (Entities: Reserve Bank of India (RBI), Income Tax Department, and other government agencies)
Credit Bureaus and Rating Agencies (CIBIL, Experian, Equifax, CRIF Highmark, and similar credit reporting agencies)
Collection Agencies
Service Providers and Technology Partners (IT service providers, payment gateways, and cloud storage
Legal and Advisory Professionals (Law firms, auditors, and consultants)
Contact Verification Agencies
Fraud Prevention Agencies (Fraud detection systems and risk assessment service providers)
Courts and Dispute Resolution Forums
Payment aggregators, payment gateways, payment systems
Note: In certain cases, these entities, which receive your personal data from us may also be legally required to give you a notice regarding their Processing of your personal data and request for your consent before they Process the same. We encourage you to read their privacy notices and contact them if you have any questions regarding how they Process your personal data.
4. Your Rights
Under the DPDPA, you have the right to:
a. Access, update and review your personal data.
b. Correct inaccuracies in your personal data.
c. Request erasure of your personal data.
d. Nominate another individual who can exercise your rights in case of your incapacity.
e. Raise grievances.
To exercise your rights, please contact us at [privacy@hdfc.bank.in].
5. Consent Withdrawal:
You have the right to withdraw your consent at any time by accessing Consent Connect.
Please note that our Processing of your personal data before you withdraw your consent will not be impacted. You should also be aware that if you withdraw your consent for us to Process your personal data for some of the purposes we have mentioned in this Privacy Notice, we may not be able to continue offering you the Requested Product. This could mean that the terms and conditions applicable to discontinuation or closure of your Requested Product will become applicable. Specifically, such withdrawal of your consent and consequent discontinuation/ closure of the Requested Product could also lead to consequent obligations/ charges as are applicable as per the terms and conditions of such Requested Product or loss of benefits. Illustratively, in the context of a savings account, this may include cessation of any standing instructions and discontinuation of linked services such as debit card, UPI, net banking, and EMI payments.
Accordingly, we encourage you to review the terms and conditions applicable to the Requested Product to understand the consequences of withdrawal of your consent in respect of Processing of your personal data and the resultant discontinuation / closure of the same.
6. Grievances: If you believe that you have any concerns regarding how we Process your personal data, you have the right to let us know your grievances. Please contact us at the details provided under 'Contact Information' below to register your concerns.
Contact Information:
Name of DPO: Rahul Rajendra Prasad
Contact details: Privacy@hdfc.bank.in
If you are not satisfied with the resolution of your grievance, you may make a complaint to the Data Protection Board of India.
7. By providing your consent by ticking the checkbox, you acknowledge and agree to the following:
(a) That you have read and understood the contents of this Privacy Notice and consent to the Processing of your personal data as described here.
(b) That you give your consent voluntarily, without any coercion or influence from the Bank or any other person.
(c) That you will provide and ensure that the Bank maintains accurate, updated, complete and consistent personal data.
(d) The Bank may Process your personal data for certain other purposes without your consent, where the law allows us to do so such as enforcement of a legal claim against you or for the Bank to make regulatory disclosures.
For more details about how we Process your personal data for various purposes, your rights under the law, and our privacy practices, please read our Privacy Policy.
You can read this consent statement in your preferred local language by clicking here.
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I hereby consent to processing of my Data for sending me personalized offers on other products and services of HDFC Bank, its affiliates and partners through Call, SMS, WhatsApp, Email or other channels in the manner described in the notice here.
NOTICE AND REQUEST FOR CONSENT
HDFC Bank Limited ("Bank" or "us" or "we") respects your privacy and is committed to protecting your personal data.
This notice and request for consent ("Notice") will inform you about how the Bank proposes to collect, handle, store, use, disclose and transfer ("Process") your personal data in connection with ("Other Products").
1. Other Products – Other Product(s)” shall mean all products, services and/ or businesses:
(a) Of the Bank e.g. Current Bank Account, Saving Bank Account, Cards, Deposits, Forex, Investments, Loans, Trading Accounts, Wallet Services etc.
(b) Of subsidiaries, affiliates, associates or group companies of Bank (collectively, "Affiliates");
(c) Of entities which the Bank or Affiliates offer, distribute, resell, refer or where the Bank or Affiliates act as agent
2. Categories of Personal Data: We may Process the following types of your personal data:
Financial Information
Biometric Information
Fingerprint (if you choose to enable it)
Note: We may collect your personal data directly from you, from our affiliates or third parties such as our vendors, credit information companies, regulators or governmental authorities who may have your personal data, or from publicly accessible sources.
3. Purposes of Processing of Personal Data: We may Process your personal data for the following purposes:
Relevant products and services communication
Eligibility Assessment
4. Third-Party Sharing: We may disclose or transfer your personal data to the following entities for the following purposes:
5. Your Rights
6. Consent Withdrawal:
7. Grievances: If you believe that you have any concerns regarding how we Process your personal data, you have the right to let us know your grievances. Please contact us at the details provided under 'Contact Information' below to register your concerns.
8. By providing your consent by ticking the checkbox, you acknowledge and agree to the following:
(a) That you have read and understood the contents of this Notice and consent to the Processing of your personal data as described here.
For more details about how we Process your personal data for various purposes, your rights under the law, and our privacy practices, please read our Privacy Policy
By submitting, I confirm that I am an Indian above 18 years of age, residing in India and have read & agreed to HDFC Bank Privacy Policy and T&C. I agree to receive calls, SMS, WhatsApp messages from HDFC Bank for personalized offerings regarding new products.
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Perfios T&C
The following terms and conditions shall be applicable in case you select the Account Aggregator option:
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I Agree to Perfios Terms & Conditions and hereby give my consent to use my bureau details and information provided by me and/or information already held by HDFC Bank (if any) to evaluate my eligibility. I agree to the Terms & Conditions set by the Bank.
PERFIOS T&C
1. You will now be re-directed to the webpage / domain hosted by Perfios Software Solutions Pvt. Ltd. (“Perfios Page”) who is a service provider of HDFC Bank for limited purposes.
2. Even if any Bank logo appears therein please note that the Perfios Page is a not a Bank controlled page and is controlled and operated by Perfios.
3. On the Perfios Page you will be provided certain options for providing your bank account statement through Perfios such as: (i) by uploading your bank account statement; (ii) providing your bank account statement through various Account Aggregators; and (iii) providing/ fetching your bank account statement by logging in using your netbanking credentials.
4. Please note that while the above options are being enabled through a service provider of the Bank the Bank is not endorsing any of the options and you are requested to choose from amongst the options independently and at your sole discretion.
5. As far as the option of logging in using your netbanking credentials please note that the same shall be a matter between you and Perfios and that the Bank is not certifying this mode and that you are cognizant that you have other options of providing your bank account statement and by choosing this option you are conscious of the risks involved in using your netbanking credentials and the Bank does not undertake any responsibility or liability for the same as it is a matter between you and Perfios.
6. In case you the Account Aggregator option you will have the discretion to enter your pre-existing Account Aggregator handle if any. However in case the Bank does not have a tie-up with such Account Aggregator you will need to select another Account Aggregator of your choice to create a new handle for the purposes of obtaining financial information and sharing the same with the Bank (as a Financial Information User) should you choose to proceed further in the process. In case you do not wish to create a new handle with any other Account Aggregator you are free select the other options or opt out of this process. Nothing contained herein shall be construed to limit your choices.
7. For any activity that takes place through Account Aggregator mode it will be a matter between you and the Account Aggregator (since the Bank does not control the platform of the Account Aggregator) and only the financial information shall be submitted to the Bank which financial information will be subject to your consent as mentioned in Clause 11 below.
8. Further please note that by providing the bank account statements and other data through Perfios you understand that the Bank shall be responsible only for the data that it receives and that there will be times where the data will be with Perfios and not in the control or environment of the Bank.
9. You shall be responsible for the consent you provide on the Perfios Page and any consent or acceptance of any terms beyond the purpose of use by the Bank of your data shall be deemed to be a contract between you and Perfios and the Bank cannot be held liable for the same.
10. Please note that internet as a medium is subject to associated risks and any of your log in and access credentials should not be shared or disclosed by you to any person and it requires special duty of care on your part to ensure that the security of your access or log in credentials is not compromised at your end and should at all times be safeguarded by you.
11. By providing the bank account statements using any of the above modes you agree accept and consent to the following:
i. To share and disclose to the Bank and Perfios the bank account statements details of bank account transactions personal data and/or sensitive data;
ii. Perfios may use the aforesaid along with any other information it may have / derive and may even generate new data or reports;
iii. Perfios shall process compile re-organise combine with other data apply tools and derivates profile run analytics on the aforesaid to create summaries results reports such as credit appraisal reports derive scores such as credit risk scores perform fraud checks and/or generate financial insights for being shared with Bank for the purposes mentioned in (vi) to (viii) below;
iv. The entire information data reports scores analytics etc. covered in (i) (ii) and (iii) above are collectively referred to as “Information”;
v. You hereby authorise Perfios to disclose to and share with the Bank the Information;
vi. That the Bank may process retain and/or use the Information as per Bank’s discretion for the purposes of credit appraisal fraud detection anti-money laundering obligations for entering into contract for direct marketing for developing credit scoring models and business strategies for monitoring for evaluating and improving the quality of services and products for other legitimate purposes to share with its affiliates and/or such third parties that the Bank has entered into agreements with and/or for cross-selling to me various products and services from time to time;
vii. to store and preserve the Information for such period as may be required for contract by law or for the Bank’s evidential and claims purposes whichever is longer; and
viii. to share and disclose the Information to service providers consultants credit information companies information utilities other banks and financial institutions affiliates subsidiaries regulators investigating agencies judicial quasi- judicial and statutory authorities or to other persons as may be necessary in connection with the contractual or legal requirements or in the legitimate interests of the Bank or as per the consent.
1. Under this Account Aggregator option you will have the discretion to enter your pre-existing Account Aggregator handle if any. However in case HDFC Bank Ltd (“Bank”) does not have a tie-up with such Account Aggregator you will need to select another Account Aggregator of your choice to create a new handle for the purposes of obtaining financial information and sharing the same with the Bank (as a Financial Information User) should you choose to proceed further in the process. In case you do not wish to create a new handle with any other Account Aggregator you are free select the other options or opt out of this process. Nothing contained herein shall be construed to limit your choices.
2. For any activity that takes place through Account Aggregator mode it will be a matter between you and the Account Aggregator (since the Bank does not control the platform of the Account Aggregator) and only the financial information shall be submitted to the Bank which financial information will be subject to your consent given to the Bank.
3. Upon entering your existing handle or upon selecting any of the Account Aggregators (for creation of handle and for obtaining and sharing financial information) displayed on the next page you will be re-directed to the webpage/ portal of that Account Aggregator (“Account Aggregator Page”).
4. The Bank (or its service provider) is merely enabling your re-direction to the Account Aggregator Page as selected by you and the Bank is in no manner acting as an agent of or undertaking any referral in relation to the Account Aggregator.
5. The Bank has not listed the Account Aggregators in any particular order or preference and you are requested to make the selection of any of the Account Aggregators independently at your sole discretion.
6. By enabling your re-direction to the Account Aggregator Page the Bank is in no way recommending advertising publicising marketing promoting warranting guaranteeing or endorsing the suitability or standing of any of the Account Aggregators to you.
7. The Account Aggregator Page will be hosted by the respective Account Aggregator and any information or data shared actions/ activities undertaken on the Account Aggregator Page including the creation of a handle with the Account Aggregator shall be a matter between you and the respective Account Aggregator and the Bank will not be a party to the same.
8. Please note that for as long as you are on the Account Aggregator Page you shall be governed by the terms of use of the Account Aggregator Page and terms and conditions published by the Account Aggregator and the same shall be an independent contractual relationship between you and the Account Aggregator and the Bank shall not be a party to the same.
9. The Bank shall have no control over the Account Aggregator Page and therefore the Bank shall not be responsible or liable in any manner for any dispute that may arise between you and the Account Aggregator in relation to the actions on the Account Aggregator Page and any queries and/or complaints that you may have in relation thereof.
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